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BUILDING A TEAM EFFORT (3 HOUR MODULE)
TABLE OF CONTENTS
I. WHY TEAMS? BENEFITS? (Small Group Exercise)
| A. | Are all work groups teams? |
| B. | Necessary support for teams |
| 1. | Supportive management | |
| 2. | Managers as coaches | |
| 3. | Team training | |
| 4. | Team-riendly appraisals, compensation and resources |
II. TEAM CONSTRUCTION
| A. | Cross-functional |
| B. | Self-directed |
| C. | Management |
| D. | Project |
| E. | Skunk Works |
| F. | Diagonal |
| G. | Technical support |
| H. | Making sure teams are customer-driven |
III. STAGES OF TEAM DEVELOPMENT
| A. | Forming |
| B. | Storming |
| C. | Norming |
| D. | Performing |
IV. THE CRITICAL IMPORTANCE OF EXPECTATIONS
| A. | Leader's expectations of teams |
| B. | Team members' expectations of leaders |
| C. | Step-by-step process for laying out expectations |
V. INTEGRATING NEW EMPLOYEES TO THE CURRENT TEAM
| A. | Three aspects |
| 1. | Organization | |
| 2. | Team | |
| 3. | The job |
| B. | An investment |
VI. EXPANDING TEAM CAPABILITIES
| A. | Individual performance |
| B. | Team skills |
| C. | Internal leadership |
| D. | Transfer responsibility |
| E. | Case study exercise |
VII. TEAM OPERATING AGREEMENTS (Group Exercise)
VIII. CHANGE AT THE GROUP LEVEL
| A. | Handling team resistance to change |
| B. | Step-by-step process for helping any group to change behavior |
IX. INTRA-TEAM COMMUNICATION
| A. | With leader |
| B. | In groups |
| C. | One-on-one |
| D. | Celebrations |
| E. | Reinforcement |
X. CONCLUSION
| A. | Summary |
| B. | Action plan |
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2002 JPA International, 5054 Avenida de la Plata, Oceanside, CA 92057(760) 945-9767 FAX (760) 945-9714 E-mail: JPAjoan@aol.com |