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All About Joan

Joan Pastor is president of JPA International, Inc., an organizational consulting company that has been providing services to organizations around the world since 1979. She acts as a consultant on the "people" aspect of business to corporations, and has been a professional speaker, trainer, seminar leader, and organizational development specialist for over twenty years. She has taken a number of organizations through complete redesign and company-wide change in order to be more efficient, competitive and proactive, especially in global markets. Joan has over 21 years of experience facilitating groups to determine, define and improve their work procedures and departmental processes, including projects and conferences associated with and involving the White House and very senior officials in our government and other governments around the world. She assists senior management groups regularly on their strategic planning efforts.

Joan is the author of Women's Work and the recipient of numerous awards, including Certified Speaking Professional from the National Speakers Association, Outstanding Young Woman of America, and Who's Who is the East and West. She is a member of the Institute for Internal Auditors, the American Psychological Association and the Society for Industrial and Organizational Psychology. Having two masters' degrees, she will be awarded her Ph.D in Industrial/Organizational & Clinical Psychology in 2003.

JPA's Expertise with the Audit Profession

Joan has been working with auditors around the world since 1987. In 1988, she traveled to Hong Kong and Japan on sponsorship from the Institute of Internal Auditors and Coopers and Lybrand. This project was to conduct interviews and gather specific research on cross-cultural comparisons between auditing in Asian Cultures as opposed to the United States. She worked extensively with the International Commission Against Corruption on innovative methods in interviewing techniques with personalities that are a high risk for fraud.

Joan's work in the auditing field focuses on the consultative and value-added methodology in audit approaches, including Enterprise Risk Management (ERM) and Control and/or Risk Self-Assessment (CRSA) methodologies, internal negotiations and communication skills, business process mapping skills, interviewing skills, facilitation and customer service skills, and the project management and presentation skills needed in the non-technical areas of their work.

Joan has been a frequent speaker and seminar leader for a number of chapters and conferences for the Institute of Internal Auditors, as well as for the MIS Training Institute, the BIA, ICBI-Europe, AHIA, and the EDPAA. Besides Joan's work in CRSA, she and her associates have developed, and continue to provide, in-house audit training programs and consulting services to a number of internal auditing departments and accounting firms over the years, including: Ford Motor Co., Sempra Energy, Dresdner Bank, Pacific Telesis, Ernst & Young, Branch Banking and Trust, Ontario Power Generation, Conoco Oil, Department of Defense, Office Depot and numerous state, federal and foreign government agencies. For example, over a three-year period, she trained all of the supervisors and managers at Ford Credit (including the audit department) in various people and performance management skills.

Joan's involvement with the Institute of Internal Auditors has been extensive. Besides providing speaking and training services to many IIA chapters, she keynoted and provided breakout sessions at numerous IIA conferences, including:

1987 - 2002: Numerous IIA Regional and IIA specialized (utility, value-added, financial) Conferences in North America, including: Albuquerque, Dallas, New Orleans, Calgary, and Portland, and Las Vegas

1989, 1990, 1992, 1994, 1998, 2000 and 2002 IIA International Conferences

1991, 1993 and 1999 IIA South Pacific Conferences in New Zealand and Australia

1992 IIA South Africa Conference

2000 IIA Middle East Conference, United Arab Emirates

2002 IIA GAM Conference

1994, 1998, 1999, 2000, 2001 and 2002 IIA Business Practices Conferences on Control/Risk Self- Assessment or Risk Enterprise & Self-Assessment Methodologies

Experience with Risk Enterprise & Self-Assessment Methodologies

At least 50 different organizations are using Joan's facilitation trainings, including: Office Depot, State Farm Insurance, Virginia Commonwealth University, Boeing, Arco, Praxair and numerous IIA chapters. Joan worked with Airtouch Communications (now Verizon), Branch Banking & Trust (BB&T), and Blue Cross/Blue Shield Audit Departments to develop the first and best CRSA facilitation and consultation skills training courses (which are continually updated), and JPA is now fully equipped to assist audit departments to design and implement CRSA, REM or other innovative risk-based approaches from beginning to end. Joan and her associates have assisted with, or overseen, the implementation of ERM and CRSA in numerous organizations ranging from the University of California system to the Metropolitan Transit Authorities to the Lower Colorado River Authority. Joan also participated in the development of the CCSA exam for the IIA.

Training Courses: from 1 day to weeks long, all customized for your group
(contact JPA International for details on consulting projects)

Some of Joan's popular training courses are:

Risk Assessments: How to Do Them Successfully Every Time

CRSA Facilitation and Implementation Training for Auditors, Level 1

Advanced Risk Enterprise, CRSA Facilitation and Implementation Skills, Levels 2, 3 and 4

Process Consulting Skills for Auditors- NEW!

Process Business Mapping Tools for Auditors- NEW!

How To Negotiate, Resolve Conflicts, and Positively Influence Audit Customers

Interviewing Skills For Auditors

Interviewing and Process Consulting Skills for Auditors and Similar Technical Professionals

Changing Behavior In Yourself And Others

Leadership Skills For Auditors

Project Management Skills for Internal Auditors- NEW!

Communication, Consultation, and Customer Service Skills For Auditors

Running Effective Audit Meetings: The Science & Art of Facilitating Meetings for Auditors

Advanced Group And Team Development Skills For Auditors

Handling Difficult People and Difficult Audit Situations

Presentation And/Or Training Skills For Internal Auditors

Conquering the Fear of Public Speaking

Cultural Diversity And Cross-Cultural Communications Issues In Auditing

Management Development, Performance Management, and Coaching Skills For Audit Managers

Using Performance Measurement in Compliance Audits

Internal Marketing Skills for Audit Managers

Stress and Change Management Skills For Auditors

Fraud! The Best Psychological Profiles for White Collar Crime- NEW!

Implementing CRSA and ERM Methodologies in your Organization

Special Keynote for Associations: Emotional Intelligence: New Frontiers in Intelligence and Smart Living for Personal and Professional Development

Joan will gladly provide the keynote for free with all training or consulting projects. A perfect opportunity for association meetings and conferences!

Don't see the course you need? We may do it! And Joan provides consulting services to auditors, finance and risk professionals as well. Ask us how! Please call us with your specific needs.

©Copyright 2002 JPA International, Inc., 5054 Avenida de la Plata Oceanside, CA 92057 (760) 945-9767 Fax 760-945-9714